Privacy Policy
This privacy policy explains how we collect, use, and protect personal data when you use this website. We are committed to handling your data in line with UK GDPR and the Data Protection Act 2018.
1. Who we are
This website is operated by Altona Surveying.
Contact details
Email: pco@altonasurveying.com
Other contact details (phone and postal address) are published on this website.
2. What data we collect
We may collect the following information:
- IP address and basic device information
- Browser type and operating system
- Pages visited and time spent on the site
- Information you provide via contact forms or email
We do not collect special category data.
3. How we collect data
We collect data when:
- You browse the website
- You submit a contact form
- You contact us by email or phone
- Cookies and similar technologies are used (see Cookies section)
4. Why we use your data
We use personal data to:
- Operate and maintain the website
- Respond to enquiries
- Monitor site performance and usage
- Improve site content and usability
- Meet legal or regulatory obligations
5. Lawful basis for processing
We process personal data under one or more of the following lawful bases:
- Legitimate interests – running and improving our website
- Consent – where you actively provide it (for example, submitting a form)
- Legal obligation – where required by law
You can withdraw consent at any time where consent is the basis used.
6. Cookies
Cookies are small text files stored on your device.
We use cookies to:
- Analyse site traffic and usage
- Understand how visitors use the site
- Improve performance and content
You can control or block cookies using your browser settings. Blocking cookies may limit some site functions.
Where required, cookies are only set after you provide consent via our cookie controls.
7. Data sharing
We do not sell personal data.
We may share data with trusted service providers that support our website, such as:
- Hosting providers
- Analytics providers
These providers process data on our behalf and only for agreed purposes.
We may disclose data if required to comply with legal obligations.
8. Data retention
We keep personal data only for as long as necessary for the purposes set out in this policy, or to meet legal requirements.
9. Data security
We take reasonable technical and organisational steps to protect personal data from loss, misuse, unauthorised access, or disclosure.
10. Your rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent where applicable
- Lodge a complaint with the Information Commissioner's Office (ICO)
11. Third-party links
This website may include links to external sites. We are not responsible for the privacy practices or content of those sites. You should review their privacy policies separately.
12. Changes to this policy
We may update this privacy policy from time to time. Changes take effect once published on this page.